Help Centre

Answers of the most common questions about flooring, orders, payments, and installation.

Flooring Help Centre

Q: How to make an order?

A: The best way is to submit a quote available on the product page by your choice. If you're unsure which flooring to choose or need something specific, please use the main quote form to submit your request. We'll take care of the rest.

Q: Is there a product guarantee?

A: Yes, sure. Each product comes with a manufacturer guarantee.

Q: What type of services do you offer?

A: We offer flooring products, installation, subfloor repair, and preparation, refinishing, sanding, and everything else to achieve the desired result.

Q: What type of flooring do you have?

A: We offer 3 main types of products - solid wood, parquet, and engineered wood. By request, we can deliver flooring by your choice.

Q: What's included in the quote?

A: Depending on your request, you will have all the necessary information like product price, quantity, time for delivery, extra services, and everything else you need.

Q: How long does it take to receive the flooring?

A: Usually, it takes between 15 and 30 days, but depending on the current transportation status.

Q: How long does it take to make the installation?

A: Usually, it takes about 2-3 days with subfloor preparation. Of course, it depends on the property size.

Q: How much does it cost for the on-site viewing?

A: It's 100% free.

Q: What are the available payment methods?

A: We accept bank transfers and credit cards.

Q: Is it required to make a down payment?

A: Yes, a 50% down payment is necessary to proceed with your order.

Q: Is there a minimum required order in sqm (m2)?

A: Yes, a minimum required order of 20 sqm (m2) from any flooring.